EMBR Custom Skis and Apparel

EMBR Custom Skis and Apparel (EMBR, we, us or our) is based in Sylvan Lake, Alberta, Canada. This policy explains how we collect, use and disclose personal information through skiembr.com, our inquiries, custom ski builds, mailing-list signups and online store.

Brian Maciejko is our contact for privacy questions and requests. Email brian@skiembr.com.

WHO WE ARE

Information you provide. This may include your name, email address, phone number, messages, skiing preferences, design ideas and artwork or other files you choose to send us.

Order information. Purchases may involve billing and delivery details, payment and transaction information, the products ordered, and correspondence about your order.

Website information. Our website runs on Squarespace and uses Squarespace analytics. Squarespace receives technical information about visits, such as IP address, browser and device information, pages viewed and activity on the site. Cookies and similar technologies may be used for website functions and analytics.

Please provide only the information needed for your inquiry or order. Do not send payment card details through a contact form.

INFORMATION WE COLLECT

We use personal information to respond to questions, discuss and manage custom ski builds, process purchases, arrange delivery, handle returns and warranty enquiries, and provide customer support.

We also use information to understand website activity, maintain our services, prevent misuse, keep business records and meet applicable legal requirements.

We collect, use and disclose personal information with consent where required, or as otherwise permitted or required by law. We limit the information we request to what is reasonably needed for the purpose.

HOW WE USE YOUR INFORMATION

We are building a mailing list for future EMBR updates. If you choose to sign up, we use the details you provide to manage your subscription and send the updates you have agreed to receive.

Joining the mailing list is optional. You do not need to subscribe to ask a question, start a custom ski enquiry or make a purchase. You can ask to be removed by emailing brian@skiembr.com. Marketing emails will also provide a way to unsubscribe.

OUR MAILING LIST

We share information as needed with service providers that help operate our business, including website hosting, payment processing, email and enquiry handling, and order delivery. Information may also be disclosed where permitted or required by law, including to address fraud, protect rights or respond to a lawful request.

Our website is hosted by Squarespace. Squarespace processes information on our behalf and also processes some visitor information for its own purposes, including operating and protecting its services. Its Privacy Policy explains that processing.

Service providers may process or store information outside Canada, where it may be subject to the laws of that location. For information about our policies and practices concerning service providers outside Canada, contact Brian Maciejko at brian@skiembr.com.

SHARING & SERVICE PROVIDERS

Squarespace uses cookies and similar technologies to support website functions and analytics. Our Squarespace analytics help us understand how visitors use the site.

You can manage or delete cookies through your browser settings. Restricting cookies may affect features such as the shopping cart or checkout. Any cookie choices offered on our website can also be managed through those controls.

For more information about Squarespace’s use of these technologies, read its Cookie Policy.

COOKIES & ANALYTICS

We retain personal information for as long as reasonably needed for the purpose it was collected, including providing services, maintaining business and transaction records, resolving issues and meeting legal requirements. When information is no longer needed, we take steps to delete it or make it no longer identifiable.

We use reasonable safeguards appropriate to the information and restrict access to those who need it for the purposes described in this policy. No method of online transmission or electronic storage is completely secure.

RETENTION & PROTECTION

You can contact us to request access to your personal information, ask for a correction, discuss withdrawing consent, request deletion where applicable, or raise a privacy concern. Requests are handled subject to applicable law and any record-keeping obligations. We may need to verify your identity before acting on a request.

Withdrawing consent may affect our ability to provide a service that requires the information. It does not prevent processing that is otherwise permitted or required by law.

For a request or concern, email Brian Maciejko at brian@skiembr.com or use our Contact page. You may also contact the Office of the Information and Privacy Commissioner of Alberta about a privacy concern.

YOUR CHOICES & PRIVACY REQUESTS

CHANGES TO POLICY

We may update this policy as our services or information practices change. The date below the page heading identifies the latest update.

PRIVACY POLICY