EMBR Custom Skis and Apparel | Terms & Conditions

ABOUT THESE TERMS

These terms apply to skiembr.com and purchases from EMBR Custom Skis and Apparel (EMBR, we, us or our), based in Sylvan Lake, Alberta, Canada. Please read them alongside the product information and any written custom-build agreement provided with your order.

Questions? Email brian@skiembr.com or use our Contact page.

PRODUCTS, PRICES & ORDERS

Prices are shown in Canadian dollars unless stated otherwise. Applicable taxes and delivery charges are disclosed before a purchase is completed. Online payment options are displayed at checkout.

Please check your items, sizes, colours, contact details and delivery address before submitting an order. Product availability and prices may change for future orders. If an error or availability issue affects your order, we will contact you to resolve it, including arranging a refund for goods we cannot supply.

Product photographs are provided as a guide. Colours can appear different on different screens.

APPAREL SHIPPING, RETURNS & EXCHANGES

We currently ship apparel within Canada. Shipping is calculated at checkout. Apparel orders ship within 3 business days; delivery time is additional.

We accept apparel returns and exchanges within 30 days of delivery. Customers pay return postage. Contact EMBR with your order number to arrange the next steps.

For an incorrect, missing or damaged item, contact us with your order details so we can assess the issue. The customer-paid postage statement does not limit any remedy or cost responsibility required by law for defective or incorrectly supplied goods.

See our Shipping & Returns page for apparel information.

CUSTOM SKI BUILDS

The Start Your Build form begins an enquiry; submitting it does not place an order or make a payment. Brian will discuss your skiing and design ideas with you before confirming the build details, price, payment instructions and production timing.

Review the written specifications and top sheet artwork carefully before approval. Requested changes after approval may affect cost or timing and must be agreed with Brian.

Production estimates are separate from shipping time. The 3-business-day apparel dispatch policy does not apply to custom ski production. Bindings are not included unless expressly stated in your written agreement.

Custom skis are individually designed and made and are not eligible for change-of-mind returns. This does not limit your rights concerning defective goods or other rights provided by law.

SKI WARRANTY & SERVICING

EMBR custom skis have a two-year limited warranty covering defects in materials and craftsmanship. Qualifying manufacturing defects within two years of purchase are eligible for repair or replacement at no cost. Normal wear, accidental damage and misuse are excluded.

Contact EMBR about a possible defect so it can be assessed. See our Ski Care & Warranty page for care guidance and support.

Have binding setup and servicing carried out by a qualified ski technician. EMBR does not offer in-house tuning.

GIFT CARDS

EMBR dollar-value gift cards do not expire or lose value through inactivity. Any unused balance remains available for a future eligible purchase. If a purchase exceeds the available balance, the remainder must be paid using an accepted payment method.

Follow the redemption instructions provided with your gift card. For help applying a gift card to a custom ski build, contact Brian before making your build payment.

Keep your gift card code secure. If it is lost or you have a balance or redemption question, contact EMBR with the purchase details so we can assist.

ARTWORK & WEBSITE CONTENT

When you supply artwork, photographs or other material for a build, you must have the necessary rights or permission for EMBR to use it. You authorize us to use the supplied material as needed to discuss, design and produce your requested build. Supplying artwork does not transfer ownership of it to EMBR.

EMBR’s website content, branding and original designs belong to EMBR or the relevant rights holders. Do not reproduce or use them commercially without permission.

PRIVACY & WEBSITE USE

Our Privacy Policy explains how personal information is handled. Mailing-list signup is optional and separate from purchases and enquiries.

Use the website lawfully. Do not submit misleading information, upload material you are not entitled to share, or interfere with the website’s security or operation. External websites linked from this site have their own terms and privacy practices.

YOUR CONSUMER RIGHTS

Nothing in these terms excludes or limits consumer rights, statutory warranties, cancellation rights or remedies that cannot lawfully be excluded. Where a statement in these terms or a product policy conflicts with a mandatory legal right, that right takes priority.

These terms are governed by the laws of Alberta and applicable Canadian federal law, subject to any mandatory consumer protections that apply where you live. This does not require you to give up a right to bring a claim in a forum available under applicable law.

UPDATES & CONTACT

We may update these terms for future website use and purchases. The date below the page heading identifies the latest update. A later update does not retroactively change an existing order without agreement or a legal requirement.

For order questions or concerns, contact Brian Maciejko at brian@skiembr.com.

TERMS & CONDITIONS